Overall Survey Results No Comments

MNSCU

Systemwide Student Technology Survey Results

(Survey Conducted between April 19 and May 18, 2005)

Prepared by the MSU - Organizational Effectiveness Research Group

The following pages contain summaries of data collected from the MNSCU MNSCU IT. The results were compiled by the MSU - Organizational Effectiveness Research Group (507-389-5829). Participants' anonymity has been held in the strictest confidence by aggregating their ratings.

Page 1

NOTE: Within this report some importance and satisfaction items are scored on a range from -2 to +2. Those scores can be interpreted as follows:

Level of Importance Items:
-2 = Very Unimportant
-1 = Unimportant
0 = Neither Important nor Unimportant
1 = Important
2 = Very Important
N.A. = Not Applicable

Level of Satisfaction Items:
-2 = Completely Unsatisfied
-1 = Unsatisfied
0 = Neutral
1 = Satisfied
2 = Completely Satisfied
N.A. = Not Applicable

MNSCU - MNSCU IT

Overall Survey Results No Comments

I am a:
(Metric Group: Student Demographics)

		Response Percent	Response Total
Student		100.00%	5074
	Total Respondants		5074

Gender:
(Metric Group: Student Demographics)

		Response Percent	Response Total
Male		32.70%	1659
Female		67.30%	3415
	Total Respondants		5074

Age:
(Metric Group: Student Demographics)

		Response Percent	Response Total
Under 18		1.08%	55
18-20		29.74%	1509
21-24		30.15%	1530
25-30		15.23%	773
31 or older		23.79%	1207
	Total Respondants		5074

Ethnicity:
(Metric Group: Student Demographics)

		Response Percent	Response Total
African American		2.94%	149
Caucasian/Non-Hispanic		85.51%	4339
East Asian		1.64%	83
Hispanic		1.62%	82
South Asian		1.71%	87
Multi-Racial		1.16%	59
Other		3.49%	177
	Total Respondants		5074

I am enrolled at the following College or University:
(Metric Group: Student Affiliation)

		Response Percent	Response Total
Alexandria Technical College		0.53%	27
Anoka-Ramsey Community College, Cambridge Campus		0.67%	34
Anoka-Ramsey Community College, Coon Rapids Campus		1.79%	91
Anoka Technical College		0.77%	39
Bemidji State University		2.52%	128
Central Lakes College, Brainerd Campus		1.02%	52
Central Lakes College, Staples Campus		0.14%	7
Century College		3.27%	166
Dakota County Technical College		1.30%	66
Fond du Lac Tribal & Community College		0.37%	19
Hennepin Technical College, Brooklyn Park Campus		0.61%	31
Hennepin Technical College, Eden Prairie Campus		0.59%	30
Hibbing Community College		0.93%	47
Inver Hills Community College		3.21%	163
Itasca Community College		0.85%	43
Lake Superior College		2.90%	147
Mesabi Range Community and Technical College, Eveleth Campus		0.30%	15
Mesabi Range Community and Technical College, Virginia Campus		0.30%	15
Metropolitan State University		3.88%	197
Minneapolis Community and Technical College		3.76%	191
Minnesota State College-Southeast Technical, Red Wing Campus		0.57%	29
Minnesota State College-Southeast Technical, Winona Campus		0.59%	30
Minnesota State Community & Technical College, Detroit Lakes Campus		0.71%	36
Minnesota State Community & Technical College, Fergus Falls Campus		0.51%	26
Minnesota State Community & Technical College, Moorhead Campus		1.83%	93
Minnesota State Community & Technical College, Wadena Campus		0.65%	33
Minnesota State University, Mankato		13.46%	683
Minnesota State University Moorhead		9.89%	502
Minnesota West Community & Technical College, Canby Campus		0.18%	9
Minnesota West Community & Technical College, Granite Falls Campus		0.28%	14
Minnesota West Community & Technical College, Jackson Campus		0.26%	13
Minnesota West Community & Technical College, Pipestone Campus		0.18%	9
Minnesota West Community & Technical College, Worthington Campus		0.79%	40
Normandale Community College		1.60%	81
North Hennepin Community College		1.24%	63
Northland Community & Technical College, East Grand Forks Campus		1.36%	69
Northland Community & Technical College, Thief River Falls		0.85%	43
Northwest Technical College		1.08%	55
Pine Technical College		0.32%	16
Rainy River Community College		0.14%	7
Ridgewater College, Hutchinson Campus		0.69%	35
Ridgewater College, Willmar Campus		0.97%	49
Riverland Community College, Albert Lea Campus		0.37%	19
Riverland Community College, Austin Campus		0.93%	47
Rochester Community & Technical College		4.47%	227
St. Cloud State University		6.29%	319
St. Cloud Technical College		1.50%	76
Saint Paul College		1.97%	100
South Central Technical College, Faribault Campus		0.30%	15
South Central Technical College, Mankato Campus		0.77%	39
Southwest Minnesota State University		2.78%	141
Vermilion Community College		0.37%	19
Winona State University		12.40%	629
	Total Respondants		5074

Page 2

MNSCU - MNSCU IT

Overall Survey Results No Comments

I also attend classes at:
(Metric Group: Student Affiliation)

		Response Percent	Response Total
Alexandria Technical College		0.16%	8
Anoka-Ramsey Community College, Cambridge Campus		0.18%	9
Anoka-Ramsey Community College, Coon Rapids Campus		0.61%	31
Anoka Technical College		0.10%	5
Bemidji State University		0.45%	23
Central Lakes College, Brainerd Campus		0.26%	13
Central Lakes College, Staples Campus		0.02%	1
Century College		0.45%	23
Dakota County Technical College		0.12%	6
Fond du Lac Tribal & Community College		0.10%	5
Hennepin Technical College, Brooklyn Park Campus		0.22%	11
Hennepin Technical College, Eden Prairie Campus		0.18%	9
Hibbing Community College		0.26%	13
Inver Hills Community College		0.63%	32
Itasca Community College		0.10%	5
Lake Superior College		0.34%	17
Mesabi Range Community and Technical College, Eveleth Campus		0.00%	0
Mesabi Range Community and Technical College, Virginia Campus		0.22%	11
Metropolitan State University		0.45%	23
Minneapolis Community and Technical College		0.43%	22
Minnesota State College-Southeast Technical, Red Wing Campus		0.02%	1
Minnesota State College-Southeast Technical, Winona Campus		0.08%	4
Minnesota State Community & Technical College, Detroit Lakes Campus		0.14%	7
Minnesota State Community & Technical College, Fergus Falls Campus		0.18%	9
Minnesota State Community & Technical College, Moorhead Campus		0.16%	8
Minnesota State Community & Technical College, Wadena Campus		0.12%	6
Minnesota State University, Mankato		1.14%	58
Minnesota State University Moorhead		1.06%	54
Minnesota West Community & Technical College, Canby Campus		0.02%	1
Minnesota West Community & Technical College, Granite Falls Campus		0.02%	1
Minnesota West Community & Technical College, Jackson Campus		0.08%	4
Minnesota West Community & Technical College, Pipestone Campus		0.06%	3
Minnesota West Community & Technical College, Worthington Campus		0.24%	12
Normandale Community College		0.39%	20
North Hennepin Community College		0.28%	14
Northland Community & Technical College, East Grand Forks Campus		0.20%	10
Northland Community & Technical College, Thief River Falls		0.16%	8
Northwest Technical College		0.16%	8
Pine Technical College		0.10%	5
Rainy River Community College		0.06%	3
Ridgewater College, Hutchinson Campus		0.14%	7
Ridgewater College, Willmar Campus		0.16%	8
Riverland Community College, Albert Lea Campus		0.16%	8
Riverland Community College, Austin Campus		0.26%	13
Rochester Community & Technical College		0.99%	50
St. Cloud State University		0.75%	38
St. Cloud Technical College		0.24%	12
Saint Paul College		0.37%	19
South Central Technical College, Faribault Campus		0.06%	3
South Central Technical College, Mankato Campus		0.24%	12
Southwest Minnesota State University		0.34%	17
Vermilion Community College		0.02%	1
Winona State University		1.08%	55
Other		3.69%	187
	Total Respondants		5074

I attend my college/university:
(Metric Group: Student Affiliation)

		Response Percent	Response Total
Full Time		75.48%	3830
Part Time		24.52%	1244
	Total Respondants		5074

I am a:
(Metric Group: Student Affiliation)

		Response Percent	Response Total
Freshman/1st Year		25.92%	1315
Sophomore/2nd Year		26.11%	1325
Junior		16.40%	832
Senior		17.99%	913
Graduate Student		5.50%	279
Other		8.08%	410
	Total Respondants		5074

What BEST describes your current level of information technology (IT) skills and abilities?
(Metric Group: Student Affiliation)

		Response Percent	Response Total
Novice (email, internet, and word processing usage)		18.64%	946
Basic (Novice skills, and spreadsheets and other software usage)		51.68%	2622
Advanced (Basic skills, and minimal programming skills)		24.10%	1223
Expert (Advanced skills and extensive programming skills, and/or IT major/minor)		5.58%	283
	Total Respondants		5074

I am currently or have previously been enrolled in an online course.
(Metric Group: Arena 6B-Commercial Software Integration)

		Response Percent	Response Total
Yes		41.05%	2083
No		58.95%	2991
	Total Respondants		5074

Page 3

MNSCU - MNSCU IT

Overall Survey Results No Comments

Desire2Learn (D2L) features meet my educational needs.
(Metric Group: Arena 6B-Commercial Software Integration)

		Response Percent	Response Total
Yes		55.95%	2839
No		5.34%	271
Don't Use		38.71%	1964
	Total Respondants		5074

My D2L homepage is easy to access and navigate.
(Metric Group: Arena 6B-Commercial Software Integration)

		Response Percent	Response Total
Yes		55.48%	2815
No		4.18%	212
Don't Use		40.34%	2047
	Total Respondants		5074

Level of Importance
(Metric Group: Importance Group)
(Grid: Availability of information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		1.30%	66
-1		1.54%	78
0		9.74%	494
+1		31.16%	1581
+2		48.56%	2464
N.A.		7.71%	391
	Total Respondants		5074

Level of Satisfaction
(Grid: Availability of information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		2.50%	127
-1		6.01%	305
0		17.93%	910
+1		35.06%	1779
+2		24.30%	1233
N.A.		14.19%	720
	Total Respondants		5074

Level of Importance
(Metric Group: Importance Group)
(Grid: Knowledge/competence of information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		1.24%	63
-1		0.91%	46
0		7.59%	385
+1		22.59%	1146
+2		58.97%	2992
N.A.		8.71%	442
	Total Respondants		5074

Page 4

MNSCU - MNSCU IT

Overall Survey Results No Comments

Level of Satisfaction
(Grid: Knowledge/competence of information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		2.05%	104
-1		4.30%	218
0		16.83%	854
+1		31.79%	1613
+2		29.66%	1505
N.A.		15.37%	780
	Total Respondants		5074

Level of Importance
(Metric Group: Importance Group)
(Grid: Timeliness of responses to my technology needs by information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		1.02%	52
-1		1.06%	54
0		8.51%	432
+1		24.00%	1218
+2		54.28%	2754
N.A.		11.12%	564
	Total Respondants		5074

Level of Satisfaction
(Grid: Timeliness of responses to my technology needs by information technology support staff.)

	Score Definitions	Response Percent	Response Total
-2		3.15%	160
-1		5.26%	267
0		17.07%	866
+1		29.33%	1488
+2		26.61%	1350
N.A.		18.58%	943
	Total Respondants		5074

Level of Importance
(Metric Group: Importance Group)
(Grid: Availability of information technology support services via the web, help desk, etc.)

	Score Definitions	Response Percent	Response Total
-2		1.12%	57
-1		0.95%	48
0		9.81%	498
+1		28.06%	1424
+2		50.43%	2559
N.A.		9.62%	488
	Total Respondants		5074

Level of Satisfaction
(Grid: Availability of information technology support services via the web, help desk, etc.)

	Score Definitions	Response Percent	Response Total
-2		2.72%	138
-1		4.89%	248
0		17.15%	870
+1		31.99%	1623
+2		27.51%	1396
N.A.		15.75%	799
	Total Respondants		5074

Page 5

MNSCU - MNSCU IT

Overall Survey Results No Comments

Level of Importance
(Metric Group: Importance Group)
(Grid: Student access to the campus computer network.)

	Score Definitions	Response Percent	Response Total
-2		0.89%	45
-1		0.73%	37
0		4.51%	229
+1		15.65%	794
+2		73.89%	3749
N.A.		4.34%	220
	Total Respondants		5074

Level of Satisfaction
(Grid: Student access to the campus computer network.)

	Score Definitions	Response Percent	Response Total
-2		2.82%	143
-1		5.30%	269
0		9.30%	472
+1		27.69%	1405
+2		49.03%	2488
N.A.		5.85%	297
	Total Respondants		5074

Level of Importance
(Grid: Availability of a process for students to make information technology recommendations.)

	Score Definitions	Response Percent	Response Total
-2		1.28%	65
-1		2.35%	119
0		20.91%	1061
+1		33.86%	1718
+2		30.43%	1544
N.A.		11.17%	567
	Total Respondants		5074

Level of Satisfaction
(Grid: Availability of a process for students to make information technology recommendations.)

	Score Definitions	Response Percent	Response Total
-2		3.98%	202
-1		7.13%	362
0		31.06%	1576
+1		24.44%	1240
+2		13.46%	683
N.A.		19.93%	1011
	Total Respondants		5074

Level of Importance
(Grid: Availability of a process for students to provide feedback regarding information technology services.)

	Score Definitions	Response Percent	Response Total
-2		1.20%	61
-1		2.36%	120
0		18.49%	938
+1		35.30%	1791
+2		33.84%	1717
N.A.		8.81%	447
	Total Respondants		5074

Page 6

MNSCU - MNSCU IT

Overall Survey Results No Comments

Level of Satisfaction
(Grid: Availability of a process for students to provide feedback regarding information technology services.)

	Score Definitions	Response Percent	Response Total
-2		4.26%	216
-1		8.38%	425
0		29.76%	1510
+1		25.38%	1288
+2		15.75%	799
N.A.		16.48%	836
	Total Respondants		5074

Level of Importance
(Grid: My understanding of the range of information technology services provided to me as a student by my campus.)

	Score Definitions	Response Percent	Response Total
-2		1.28%	65
-1		2.19%	111
0		12.04%	611
+1		35.63%	1808
+2		44.74%	2270
N.A.		4.12%	209
	Total Respondants		5074

Level of Satisfaction
(Grid: My understanding of the range of information technology services provided to me as a student by my campus.)

	Score Definitions	Response Percent	Response Total
-2		4.34%	220
-1		11.06%	561
0		23.00%	1167
+1		33.52%	1701
+2		21.62%	1097
N.A.		6.46%	328
	Total Respondants		5074

Level of Importance
(Grid: My understanding of future information technology priorities and plans at my campus.)

	Score Definitions	Response Percent	Response Total
-2		2.23%	113
-1		4.00%	203
0		20.77%	1054
+1		32.81%	1665
+2		34.10%	1730
N.A.		6.09%	309
	Total Respondants		5074

Level of Satisfaction
(Grid: My understanding of future information technology priorities and plans at my campus.)

	Score Definitions	Response Percent	Response Total
-2		7.35%	373
-1		12.73%	646
0		31.42%	1594
+1		24.56%	1246
+2		14.41%	731
N.A.		9.54%	484
	Total Respondants		5074

Page 7

MNSCU - MNSCU IT

Overall Survey Results No Comments

Level of Importance
(Metric Group: Importance Group)
(Grid: Availability of on-campus opportunities to gain technology skills and experience.)

	Score Definitions	Response Percent	Response Total
-2		1.44%	73
-1		2.11%	107
0		13.93%	707
+1		32.32%	1640
+2		44.46%	2256
N.A.		5.74%	291
	Total Respondants		5074

Level of Satisfaction
(Grid: Availability of on-campus opportunities to gain technology skills and experience.)

	Score Definitions	Response Percent	Response Total
-2		3.82%	194
-1		7.96%	404
0		24.36%	1236
+1		29.39%	1491
+2		23.87%	1211
N.A.		10.60%	538
	Total Respondants		5074

I know how to report an information technology problem (e.g., equipment, application software, etc.) on my campus.
(Metric Group: Arena 4-Core IT Services to Students)

		Response Percent	Response Total
Yes		62.51%	3172
No		37.49%	1902
	Total Respondants		5074

I am aware of student information security policies and responsibilities on my campus.
(Metric Group: Arena 4-Core IT Services to Students)

		Response Percent	Response Total
Yes		76.27%	3870
No		23.73%	1204
	Total Respondants		5074

I am aware of other technology (computer lab, usage/downloading, etc.) policies on my campus.
(Metric Group: Arena 4-Core IT Services to Students)

		Response Percent	Response Total
Yes		73.89%	3749
No		26.11%	1325
	Total Respondants		5074

Page 8

MNSCU - MNSCU IT

Overall Survey Results No Comments

Campus-Provided Email Account

		Response Percent	Response Total
Use Satisfied		63.34%	3214
Use Unsatisfied		7.43%	377
Don't Use		27.91%	1416
Not Available		1.32%	67
	Total Respondants		5074

Campus-Provided Printing Services

		Response Percent	Response Total
Use Satisfied		63.70%	3232
Use Unsatisfied		11.19%	568
Don't Use		24.32%	1234
Not Available		0.79%	40
	Total Respondants		5074

Campus Computer Store

		Response Percent	Response Total
Use Satisfied		17.52%	889
Use Unsatisfied		3.23%	164
Don't Use		56.92%	2888
Not Available		22.33%	1133
	Total Respondants		5074

Campus Computer Labs

		Response Percent	Response Total
Use Satisfied		65.92%	3345
Use Unsatisfied		8.63%	438
Don't Use		24.56%	1246
Not Available		0.89%	45
	Total Respondants		5074

Campus Computer Help Desk/Customer Support

		Response Percent	Response Total
Use Satisfied		47.65%	2418
Use Unsatisfied		9.03%	458
Don't Use		41.68%	2115
Not Available		1.64%	83
	Total Respondants		5074

Page 9

MNSCU - MNSCU IT

Overall Survey Results No Comments

Campus-Provided Software/Hardware Training

		Response Percent	Response Total
Use Satisfied		22.11%	1122
Use Unsatisfied		5.44%	276
Don't Use		65.61%	3329
Not Available		6.84%	347
	Total Respondants		5074

Wireless Campus

		Response Percent	Response Total
Use Satisfied		28.04%	1423
Use Unsatisfied		7.59%	385
Don't Use		53.92%	2736
Not Available		10.45%	530
	Total Respondants		5074

Accessing Computer Network from Campus

		Response Percent	Response Total
Use Satisfied		67.64%	3432
Use Unsatisfied		4.95%	251
Don't Use		25.90%	1314
Not Available		1.52%	77
	Total Respondants		5074

Accessing Computer Network from Home

		Response Percent	Response Total
Use Satisfied		58.55%	2971
Use Unsatisfied		10.35%	525
Don't Use		26.09%	1324
Not Available		5.01%	254
	Total Respondants		5074

Overall, how would you rate your current satisfaction with technology services?
(Metric Group: Student Closing Questions)

		Response Percent	Response Total
Completely Satisfied		16.30%	827
Satisfied		59.24%	3006
Neutral		19.41%	985
Dissatisfied		4.28%	217
Completely Dissatisfied		0.77%	39
	Total Respondants		5074

Page 10

MNSCU - MNSCU IT

Overall Survey Results No Comments

Has your satisfaction with technology services changed over the last twelve months?

		Response Percent	Response Total
I am More Satisfied Now		15.12%	767
No Change		79.15%	4016
I am Less Satisfied Now		5.74%	291
	Total Respondants		5074

Overall, how would you rate your current satisfaction with technology equipment?
(Metric Group: Student Closing Questions)

		Response Percent	Response Total
Completely Satisfied		17.91%	909
Satisfied		56.62%	2873
Neutral		21.32%	1082
Dissatisfied		3.49%	177
Completely Dissatisfied		0.65%	33
	Total Respondants		5074

Are you able to get the online information or data that you need?
(Metric Group: Student Closing Questions)

		Response Percent	Response Total
Yes		95.23%	4832
No		4.77%	242
	Total Respondants		5074

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